Description
What does "Printer Repair Service" include?
- Diagnosis Fee and Initial Deposit for labor: We will get your permission before any additional labor costs may apply as the repair progresses.
- Parts not included. If a replacement part is needed, we will get your permission before purchasing from the market.
- Shipping not included. The price is for diagnosis and repair labor only.
- We don't guarantee the result of the repair. We will do our best, but some printers are beyond repair. If we cannot fix the printer, we will let you know.
- 30-Day warranty. If the printer breaks within 30 days with the same reason due to our labor, we will fix it for free, except for the possible shipping and parts cost.
- There is always a waiting list. So please get in touch with us before sending your printer in.
- We are not liable for possible damage during the shipment or repair or any loss during shipment. In addition, for all the repairs, the printer is deemed at NO VALUE. Therefore, we are not susceptible to any risks by accepting this order.
How much is it?
- Here’s a detailed breakdown of our cost structure:
- Diagnostic Fee: $200 - This fee is mandatory to initiate the diagnostic process on your printer.
- Hourly Rate Post-Diagnosis: $85/hr for remote service - $150/hr for in-person service.
- You will be billed for the diagnostic fee plus 1 hour of service up front. If the repair is completed within the first hour, no additional labor cost will be charged. Hourly rates will be billed at 15 minute intervals.
- Parts will be billed at cost plus shipping
Estimated Labor time for some, not all, services:
- Mainboard inspection: 1-2hrs
- Printhead board inspection: 1-2hrs
- Rails Alignment: 2-3hrs
- Capping Station Maintenance: 2-3hrs
- CIS/DTF Tubing Flush (excluding white tube): 1hr
- Printhead Testing: 1-2hrs
- Sensor Testing: 1-2hrs
- White Ink Management System (including tubes): 2-3hrs
- Carriage Return Adjustment & Repair: 2-3hrs
- FFC Cable Replacement: 1hr
- Miscellaneous Electronic Issues: 1+ hrs
- Printhead alignment and reprogramming: 1-2hrs
NOTES:
- We cannot work on your printer immediately. We have a long waiting list.
- We cannot guarantee that your printer can be fixed. Some printers just can't be fixed.
- We cannot guarantee it will be "worth it." Sometimes the repair labor plus parts will be more than a new printer!
- This service is for repairing the printer ONLY. The printhead service & cleaning are not included. We will repair the printer until it runs, but we don't clean or unclog the printhead. We may clean the outershell of the printhead and then put shipping solution into the nozzle, but we will not spend hours and hours trying to get a perfect nozzle check. We will advise you that you need new printheads.
- Extensive diagnosis of the mainboard is NOT included. If a mainboard fails, we will replace it with your permission.
- There is no warranty for the repair.
- If you ship your printer to us, the printer is considered NO VALUE and NOT WORKING. There is no compensation if the printer is damaged or lost during transportation, repair, or other circumstances. Please purchase insurance accordingly.
- Work will only commence after payment has been made.
Shipping is not included in this order.
- Incoming Shipping: Please check with UPS, FedEx, or USPS for rates. We cannot provide estimates for shipping costs or transit times.
- Return Shipping: We do not offer return shipping. You must pick up your printer in person—if not, it will be discarded.
- Shipping Liability: We are not responsible for lost, damaged, or stolen shipments, whether incoming or outgoing.
Policy on Handling Malfunctioning Items During Examination and Repair
1. Examination of Customer-Sent Parts: When customers send parts for examination, we assess their condition to determine their functionality. If a part is found to be malfunctioning or irreparably damaged, our standard procedure is to discard it unless otherwise instructed by the customer.
2. Repair of Printers: During the repair process of printers, mainboards, or other related components, we may identify malfunctioning items that require replacement. By default, any item deemed to be broken or non-functional will be discarded to expedite the repair process and ensure efficiency.
3. Returning Malfunctioning Items: If a customer wishes to have the malfunctioning items returned to them, they must:
- Communicate this request in advance: Customers must inform us of their desire to return all malfunctioning items before the examination or repair process begins.
- Provide a postage-paid return envelope: Customers must send us a postage-paid envelope with a tracking number specifically for the return of these items. This envelope must be sent to us in addition to any other items related to the order.
4. Impact on Repair/Examination Timeline: Please be aware that requesting the return of malfunctioning items may slow down the repair or examination process. We strive to complete all services as promptly as possible, but additional steps, such as preparing items for return shipment, may extend the time required to complete the service.
